Customer care

Tell us about a concern.

We want to understand what happened and give the right team the details to review it.

Make a complaint

Use this form for a concern about your visit, a performance, accessibility, staff or facilities.

If you are at the pier and see an immediate safety issue, please tell a member of staff straight away.

For a routine ticket or booking question, use the ticket enquiry form.

Tell us what happened

Include the date, location and details you remember. We will use your contact details to follow up.